Module 2 - Assessment

1. Match the problem-solving tool to its best use case:

2. Organize the steps of the '5 Whys' technique in the correct order to uncover the root cause of a problem:
Drag each 'Why' into the sequence it should appear.

3. Which example business case best illustrated turning a challenge into an opportunity, according to the module content?

4. Creative problem solving only focuses on finding immediate solutions to problems.

5. What type of thinking is encouraged by creative problem solving? 

6. The Six Thinking Hats technique is used to view problems from ________ perspectives. 

7. Cognitive biases should be ignored in the problem-solving process.

8. Anchoring bias is related to relying too heavily on the first piece of information.

9. Mindfulness can help in identifying personal biases in decision-making.